Refund Policy
At LittleRavine, we pride ourselves on the quality of our handcrafted pizzas and customer satisfaction. This Refund Policy applies to purchases made through our official website littleravine.site or in-store at 5 Pizza Lane, Rome, 00184, Italy.
Cancellation Policy
If you wish to cancel your order, please do so within 5 minutes of placing the order by calling us directly at +39 06 1234 5678. Due to the quick turnaround time for our pizza preparations, we are unable to accept cancellations beyond this timeframe.
Returns & Refunds for Online and Phone Orders
If you are dissatisfied with your online or phone order for any reason, please contact us immediately upon receipt of your order. Each complaint will be reviewed on a case-by-case basis. In situations where the pizza is incorrect or not up to our quality standards, we may offer a full refund, partial refund, or a complimentary replacement order, provided that:
- The complaint is lodged within 24 hours of the order delivery.
- The pizza is returned in the same condition as it was delivered.
Returns & Refunds for In-Store Purchases
For purchases made in-store, please address any concerns about your order before leaving our premises. If an issue arises after leaving the store, please return with the pizza on the same day of purchase. After reviewing the complaint, we may offer a replacement pizza or a refund dependent upon each unique situation.
Quality Guarantee
LittleRavine guarantees the freshness and quality of our pizzas. If you believe your pizza does not meet these standards, please contact us immediately. Refunds or replacements are issued at our discretion and will require proof of purchase.
Non-Refundable Items
Some items or services purchased at LittleRavine cannot be refunded, including:
- Gift cards
- Delivery charges (unless we failed to deliver your order)
- Any food item that has been partially consumed or discarded
Refund Processing
Once your refund has been approved, the credit will be processed to your original method of payment within 5 to 10 business days. If you have any questions about the status of your refund, please contact our customer service team at +39 06 1234 5678.
Contact Us
If you have any questions or concerns about your order or this Refund Policy, please reach out to us at +39 06 1234 5678 or visit us at our location: 5 Pizza Lane, Rome, 00184, Italy. We are dedicated to ensuring your complete satisfaction with every order.
Amendment to the Refund Policy
LittleRavine reserves the right to modify this Refund Policy at any time. We recommend customers to review our Refund Policy periodically. Continued use of our ordering services following any changes indicates your consent to the updated terms.
This Refund Policy was last updated on March 1, 2023.